Frequently Asked Questions

It means the machine passed our full multi-point inspection covering engine, hydraulics, electrical, undercarriage, and structure. Only machines that clear every checkpoint earn it and each comes with inspection reports, service records, and our satisfaction guarantee.

They’re three clear condition tiers. Standard is inspected for solid operational readiness at a value price. Selected adds deeper inspection, extra reconditioning, and limited warranty. Premium Gold is fully reconditioned with extended warranty, full service history, and guaranteed minimum condition standards.

Yes. You can arrange an inspection at our facility, request detailed photos and video, or send a third-party inspector. We want you confident before you commit.

We ship worldwide from our Dubai hub — to Africa, Asia-Pacific, Europe, the Americas, and across the Middle East — via ocean freight, roll-on/roll-off, air cargo, and inland transport, on FOB, CIF, or DDP terms. Timelines depend on destination and port, we give you a clear estimate with every quote and real-time tracking once shipped.

Extended warranty plans cover major components like engine, transmission, hydraulic pumps, and final drives available for 6, 12, 18, or 24 months. Coverage is transferable, which adds resale value.

Yes. We’ll provide a free valuation on your existing machine and apply it toward your purchase, making the upgrade simpler and more affordable.

We draw on OEM telematics (Cat Product Link, Komatsu KOMTRAX, Volvo CareTrack), dealer service records, and previous-owner documentation, plus our own inspection including fluid analysis and undercarriage measurements where available.

Because each machine is inspected and documented before sale, returns are handled case by case. Talk to your specialist before purchase about any specific concerns, we’d rather get it right up front than sort it out after.

Yes. We assess each machine’s emissions tier and document its certification status, advising on EPA Tier, EU Stage V, and local requirements. Where needed, we can arrange retrofit solutions so your equipment meets your market’s standards.

Two ways: take an immediate cash offer, or consign with us to reach our buyer network for a potentially higher price. Submit your machine details and we’ll get you a free, no-obligation valuation within 48 hours.

We accept bank transfers and letters of credit. Your specialist will walk you through the most secure method for your transaction and location.